FAQs

Meals are booked one half-term at a time, with a minimum of 2 meals per week across the whole term. If your plans change, you can cancel a booked meal up to 1 week in advance for a credit. If your child is ill on the day and it's too late to cancel, message us via WhatsApp or email - we'll confirm back to you and let the kitchen know, though no refund applies for same-day changes.

We deliver directly to your child's school. For events, parties, or additional lunches outside term-time delivery, get in touch at info@munchboxclub.com and we'll see what we can do.

Check our Menu page for the upcoming weeks' meals. If you'd like to see a photo of your child's finished lunch, let us know at the start of the week and we'll happily send one.

Totally understandable — lots of parents ask us this! Our menus are dietitian-designed with children's enjoyment at the forefront, and we have spent months refining our meals to make them as appealing and child-friendly as possible. Children are often more willing to try something new when their friends are enjoying the same meal, and sometimes it simply takes a few exposures before a new food becomes a favourite. If a particular meal doesn't go down well, please let us know at info@munchboxclub.com. We're always happy to talk through the menu with you and help identify options that may work better for your child.

MunchBox Club currently offers vegetarian and non-vegetarian warm packed lunches, as well as selected gluten-free options. All of our meals are nut-free, in line with school policy. However, our meals are prepared in a kitchen that handles multiple allergens, so we cannot guarantee a completely allergen-free environment. If your child has any allergies or specific dietary requirements, please contact us at info@munchboxclub.com before placing your first order so that we can discuss their requirements and advise whether we are able to cater for them safely.

All MunchBox Club meals are designed by a registered dietitian and freshly prepared or overseen by our Head Chef at our kitchen in Fulmer. Our kitchen has been awarded a 5-star food hygiene rating.

We use labelled, insulated Bento-style lunchboxes containing a two-compartment stainless-steel tray, allowing the main meal and dessert to be kept separate. Lunchboxes are delivered to school and then collected after lunch, cleaned and turned around ready for the next day. We are committed to reducing waste and using sustainable packaging wherever possible. On the occasions when disposable packaging is needed, we use fully compostable packaging. If cutlery is required for a particular meal, a stainless-steel spork will be provided in the lunchbox.

Lunches are delivered directly to school shortly before 12pm. Each labelled MunchBox is placed on your child's class lunch trolley, where packed lunches are normally kept, directly outside their classroom. At 12pm, your child simply collects their labelled lunchbox, enjoys their lunch and then returns the empty box to the same lunch trolley at approximately 1pm, ready for our collection team.

At the moment, no. MunchBoxes are delivered to school for lunchtime only and our boxes cannot be taken off-site. For school trips, you will need to provide your child with a packed lunch.

If there is an issue with your child's lunch on the day, we ask that your child immediately informs their teacher or the school office. The school can then contact us directly so that we can investigate and resolve the issue as quickly as possible. If the concern relates to an allergy or dietary requirement, please also contact us directly at info@munchboxclub.com so that we can follow this up with you.

We're always happy to help. For questions, order amendments, concerns or complaints, please contact us at info@munchboxclub.com. We'll respond as soon as possible and do our best to resolve any issue quickly.